Swan Communications - Avaya IP Office

Avaya

Avaya is the leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large and small. Avaya's unique approach simplifies complex communications and can work seamlessly with existing technologies from other vendors, enabling you to unlock the value and potential from your existing network and users. By embedding communications into the business processes of an enterprise, Avaya help to improve the way organisations work, making people more productive, processes more intelligent and customers more satisfied.

Avaya Quick Edition delivers the communications features that matter most to small, growing businesses like yours:

• Get easy access to everyday features (Hold, Conference and Transfer)
• Route incoming calls to the right person with the built-in auto attendant
• Take and access voice messages from anywhere
• Log calls for tracking or easy call backs
• Automatically forward calls to wherever you are working - your cell phone, at home or another office
• Flexible 2-6 digit extensions let you customize the way you represent your enterprise to clients

The displays and easy-to-use softkeys on Quick Edition phones make it easy to access features and set personal preferences - helping to make everyone more productive.

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ACM is a true enterprise communications solution offering every conceivable application possible.

Please contact us for further details.

PDF Download Avaya Communication Manager (ACM) Overview

IP Office is a modular communications solution that scales from 2 to 360 users.

It provides a powerful hybrid PBX solution with both Time Division Multiplexing (TDM) and IP phone support that can be used in either mode or both concurrently. IP Office has built in data capabilities providing IP routing, switching and Firewall protection between LAN and WAN.

The integrated software applications and business management suite delivers a contact centre, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.

Solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software.

Each IP Office solution will require a system control unit (IP412 and IP500), trunk connections to service provider, and expansion modules for TDM phone cabling. IP Phones connect over LAN connections to the IP Office solution.

PDF Download Avaya IP Office