Swan Communications - IP Telephony Solutions for Hospitality

Communications and networks have become mission-critical for the hospitality industry. As a result, hotels worldwide are using the latest Enterprise Voice and Data Communications technology to provide enhanced services to guests and efficient administrative services for the hotel itself.

We understand the communications and networking needs of the hospitality industry. Indeed, we've partnered with Alcatel-Lucent and helped to build voice and data networks for hospitality firms of every type, from resorts and conference centres to large, international hotels. In this context, Swan Communications is helping hotels and conference centres offer customers efficient check-in and check-out facilities, enhanced voice mail and Internet in the room, while providing the hotel with full administrative services, including room management and advanced call accounting.

Alcatel's solutions for the hospitality industry are based on the company's award-winning IP Networking and IP Telephony products, which provide a powerful infrastructure that operates continuously and securely.

We understand that Hospitality solutions need to support guests and staff twenty-four hours a day, seven days a week, providing an "always on" connection to a high-speed network.

Hotels must provide an open environment with broad network access for guests and staff, while protecting and securing the network from attacks and misbehavior of an increasingly computer-literate population.

Both wired and wireless mobility are vital for hospitality networks. Guests, staff and administrators roam throughout hotels, conference centres and multi-site resorts. Access to computing resources (such as printers, shared drives, and application servers) - anywhere, at any time - is vital for delivering quality hospitality services.

Hotel administrators appreciate having a single-number, follow-me capability, where callers can reach them wherever they are, on whatever phone is nearest at hand.

Hotels rely on a range of advanced voice applications, such as directory services, enhanced voicemail, and conferencing. Broad access to these applications is crucial to meet the increasing demands of high-value guests.

Many hotels have a variety of existing voice and data networks. New IP-based systems offer risk-free migration, while providing support for a mixed-media environment. This may include multiple phone systems featuring a variety of WAN and IP connections, or mixed systems that include analog, digital and IP connectivity.

The hospitality industry is highly competitive, making cost reduction for voice and data networks a real priority. IP telephony and IP networking offer a proven path for cost reduction. Likewise, simplified network manageability offers costs savings without increased staff.

View the Flash Demo above or speak with Neil Morecraft, our Hospitality Consultant, for more information by calling 0800 84 04 007.

Neil has worked with many world-class Hotels including The Ritz London, The Radisson Group and The Dorchester. Neil is on hand now to offer you professional, expert advice.